Important Notice: All content provided by Professional Stock Diagnosis is for educational and informational purposes only. It does not constitute financial advice, investment recommendations, or an offer to buy or sell any securities. Investment involves risk. Please consult a licensed financial adviser before making any investment decisions. This service is not regulated by the Securities Commission Malaysia (SC).
1. Introduction
Professional Stock Diagnosis ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via WhatsApp. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- WhatsApp contact information: Your WhatsApp number and messages when you initiate contact with us.
- Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools (e.g., Google Analytics).
- Device information: Browser type, operating system, IP address, and device identifiers.
- Voluntarily provided information: Any stock holdings or portfolio information you choose to share with us via WhatsApp for analysis purposes.
We do not require you to provide your full name, NRIC, bank account details, or any other sensitive personal information to use our service.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide free stock analysis and market educational content via WhatsApp.
- To respond to your enquiries and deliver the services you requested.
- To improve our website, content, and service quality.
- To measure the effectiveness of our advertising campaigns (via Google Ads conversion tracking).
- To comply with applicable laws and regulations.
We will not use your information to make unsolicited sales calls, sell your data to third parties, or send spam communications.
4. Google Ads & Analytics
We use Google Ads and Google Analytics to understand how users find and interact with our website. These services may use cookies and similar tracking technologies to:
- Measure conversions when you click our WhatsApp button.
- Show our ads to users who have previously visited our website (remarketing).
- Analyse website traffic and user behaviour in aggregate, anonymised form.
You can opt out of Google's use of cookies by visiting Google's Ad Settings or by using the Google Analytics Opt-out Browser Add-on.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: To understand how visitors use our site (Google Analytics).
- Advertising cookies: To measure ad performance (Google Ads).
You can disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Data Sharing & Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:
- Service providers: Third-party vendors who assist us in operating our website and services (e.g., Google Analytics, WhatsApp Business API), subject to confidentiality obligations.
- Legal requirements: When required by law, court order, or governmental authority in Malaysia.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. WhatsApp conversation data is retained for a maximum of 12 months from the date of last interaction, after which it is deleted.
8. Your Rights Under Malaysia's PDPA
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access your personal data that we hold.
- Correct inaccurate or incomplete personal data.
- Withdraw consent to the processing of your personal data.
- Request the deletion of your personal data, subject to legal obligations.
- Limit the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us via WhatsApp or the contact details provided below.
9. Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
11. Investment Disclaimer
All information, analysis, and content provided by Professional Stock Diagnosis — whether on this website or via WhatsApp — is strictly for educational and informational purposes only. It does not constitute:
· Financial advice or investment recommendations
· An offer or solicitation to buy or sell any securities
· A guarantee of investment returns or performance
Investment involves risk. You may lose part or all of your invested capital. Past performance is not indicative of future results. Always conduct your own due diligence and consult a licensed financial adviser registered with the Securities Commission Malaysia (SC) or Bank Negara Malaysia (BNM) before making any investment decisions.
This service is not licensed or regulated by the Securities Commission Malaysia, Bank Negara Malaysia, or any other financial regulatory authority.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via WhatsApp using the button on our homepage.
We aim to respond to all enquiries within 5 business days.